Refund and Returns Policy
Effective Date: 13th December 2024
At Arero, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your luxury watch purchase, we offer a comprehensive refund and return policy to ensure you are happy with your purchase.
1. Return Eligibility
To be eligible for a return, items must be:
- In new, unworn, and undamaged condition
- Returned within 30 days of the purchase date
- In the original packaging with all tags attached
2. Non-Returnable Items
Custom or personalized watches, as well as watches that show signs of wear, scratches, or damage, cannot be returned.
3. Refund Process
Once we receive your return, we will inspect the item to confirm its condition. If the return is approved, a full refund will be issued to the original payment method. Please note, shipping fees are non-refundable.
4. How to Return an Item
To initiate a return, please contact our customer service team at info@arero.site or call us at (317) 846-5931. We will provide you with a return authorization and instructions for sending the item back to us.
5. Exchange Policy
We are happy to offer exchanges for any items that are of equal or greater value. Please contact us for assistance with exchanges.